Cashfree Merchant Compliance Guarantee
All online payments on IAS Hindi Medium are processed using RBI-authorized payment aggregator Cashfree Payments. We strictly adhere to Payment Card Industry Data Security Standards (PCI-DSS) and never store card numbers or sensitive financial authentication credentials on our servers.
1. Introduction & Scope
Welcome to IAS Hindi Medium ("we," "our," "us," or "Platform"), accessible via https://iashindimedium.com/. We are dedicated to delivering premier educational content, UPSC preparation guidance, online test series, and printed books for Hindi medium civil services aspirants.
This Privacy Policy outlines how we collect, store, process, transfer, and protect your personal data when you visit our site, purchase digital or physical study materials, or register for our online portal. By using our website and purchasing our services, you agree to the practices described in this document.
2. Information We Collect
We collect information necessary to fulfill our educational services, dispatch orders, and ensure portal security:
Personal Information
- Identity Data: Full Name, Student Name.
- Contact Data: Email Address, Phone/Mobile Number.
- Enquiry Data: Topics of interest and any query or message you choose to send us through our enquiry/contact forms (the message itself is optional).
- Delivery Address: Postal address, Pin Code, State, and City for shipping physical books and study kits.
- Account Credentials: Usernames and encrypted passwords.
Technical & Order Data
- Course & Test Data: Test scores, enrolled courses, and download logs.
- Log Data: IP Address, browser type, device information, operating system, and access timestamps.
- Transaction History: Order ID, payment amount, product name, and transaction date.
3. Payment Processing & Cashfree Integration
Online payments for our courses, books, and test series are integrated via Cashfree Payments India Private Limited ("Cashfree"), a payment aggregator regulated by the Reserve Bank of India (RBI).
Strict Financial Privacy Terms:
- Non-Storage of Card Credentials: IAS Hindi Medium does NOT collect, store, or process sensitive financial details such as full Credit/Debit Card numbers, CVV codes, Net Banking passwords, or UPI PINs on its servers.
- Secure Redirects: During checkout, payment authentication takes place directly on Cashfree’s PCI-DSS compliant secure servers via standard TLS/SSL encryption.
- Permitted Gateway Data: We only receive notification parameters from Cashfree (such as Transaction Status, Order ID, Transaction Reference Number, Payment Mode, and Amount) to activate your course or dispatch your order.
4. Use of Collected Data
We process your information strictly for legitimate educational and business purposes:
5. Information Sharing and Disclosure
We do not sell, rent, trade, or lease your personal information to third parties for commercial marketing purposes. We share data only with authorized operational partners under strict confidentiality:
- Payment Partners: Cashfree Payments for transaction authorization and fraud protection.
- Logistics & Courier Services: Indian Post, Delhivery, or other courier partners to deliver physical study kits to your doorstep.
- SMS & Email Gateways: Service providers delivering OTPs, class updates, and study alerts.
- Legal Compliance: When required by Indian court orders, law enforcement requests, or regulatory mandates under Indian law.
6. Data Security & Storage
We maintain administrative, technical, and physical safeguards designed to protect personal information against accidental, unlawful, or unauthorized destruction, loss, alteration, access, or disclosure. All web traffic to https://iashindimedium.com/ is transmitted over an encrypted 256-bit SSL connection.
8. User Rights & Data Choice
You have the right to access, update, or request the deletion of your personal account details held with us. You may also request correction of inaccurate information and withdraw consent for communications at any time. If you wish to correct your profile details or unsubscribe from promotional emails/SMS messages, please reach out to our support desk at info@iashindimedium.in.
9. Data Retention
We retain your submitted information for as long as necessary to provide our services, maintain your account and purchase history, and meet applicable legal, tax, and regulatory obligations. Once data is no longer required, it is securely deleted or anonymised. You may request deletion of your account and personal data at any time by writing to us at info@iashindimedium.in, subject to any records we are legally required to keep.
10. Mobile App (Android)
Our Android app collects only what is needed to run your account and deliver purchased content:
Account details
Your name and email address, used to create your account and sign you in.
Purchase records
The course you request and the UPI/transaction reference you enter, used to verify payment and grant access. We do not store card numbers, UPI PINs, or bank credentials.
Content access logs
A record of when protected videos are played, used solely to enforce per-lesson viewing limits and prevent unauthorised sharing.
App / device basics
App version, used to offer updates and maintain compatibility.
Course videos and PDFs are delivered through short-lived, access-controlled links, and screen recording is blocked during protected playback. Your authentication token is stored in the device's secure storage, not in plain files. We do not sell or share your app data with advertisers. You may request deletion of your account and data at any time via info@iashindimedium.in.
11. Children's Privacy Policy
Our services are tailored for UPSC Civil Services candidates and adult students. We do not knowingly collect personal data from individuals under 18 years of age without parental consent.
12. Policy Updates
We reserve the right to amend this Privacy Policy at any time to align with payment gateway compliance, regulatory changes, or platform enhancements. Revisions will be published directly on this URL with an updated "Last Updated" timestamp.
13. Grievance Redressal & Contact Info
In accordance with the Information Technology Act 2000 and rules made thereunder, as well as Cashfree merchant onboarding guidelines, the details of the Grievance Officer and official support desk for IAS Hindi Medium are provided below:
Mukherjee Nagar, Delhi, India
IAS Hindi Medium Corporate Office