7-Day Refund Window
Aap payment ke 7 din ke andar full refund ke liye request kar sakte hain — agar aapne koi study material access nahi kiya, koi live/recorded session attend nahi kiya, aur koi personalised feedback nahi liya. Kripya enroll karne se pehle programme details dhyan se padhein.
1. General Policy
IAS Hindi Medium high-quality coaching dene ke liye committed hai. Hum prospective students ko encourage karte hain ki woh enroll karne se pehle saare programme details dhyan se review karein aur payment karne se pehle koi bhi question ho to humse zaroor poochein.
Yeh policy IAS Hindi Medium ke courses, test series, books, PDF materials aur baaki services par laagu hoti hai.
2. Refund Eligibility
Refund request in conditions mein consider ki ja sakti hai:
Agar aapne koi study material access nahi kiya, koi live ya recorded session attend nahi kiya, aur koi personalised feedback receive nahi kiya — to aap full refund request kar sakte hain.
Agar IAS Hindi Medium kisi karan se koi programme cancel karta hai, to full refund automatically issue kiya jaayega.
3. Non-Refundable Situations
In cases mein koi refund issue nahi hoga:
- ✗ Payment ke 7 din baad: Refund window khatam hone ke baad koi refund nahi milega.
- ✗ Access lene ke baad: Jab aap kisi study material, session ya feedback ka access le lete hain, uske baad koi refund nahi hoga.
- ✗ Change of mind: Refund window beet jaane ke baad personal preference ya circumstances change hone par koi refund nahi hoga.
- ✗ Sessions attend na karna: Sessions miss karne ya assigned work complete na karne par koi refund nahi milega.
4. How to Request a Refund
Refund request shuru karne ke liye humein email karein info@iashindimedium.in par, subject line ke saath:
Email mein apna registered email address aur payment reference / transaction number zaroor shamil karein. Hum aapko 5 working days ke andar response denge.
5. Refund Processing
Approve hone par refund aapke original payment method par 7–10 working days ke andar credit kar diya jaayega — yeh respective bank ya payment gateway (Razorpay / PhonePe / Cashfree) ke processing time par depend karta hai.
6. Payment Failure / Amount Debited
Agar aapke bank account se amount kat gaya ho lekin order confirm nahi hua ho:
- 1. Pehle 2–4 ghante wait karein — most cases mein payment automatically reverse ho jaata hai ya order auto-confirm ho jaata hai.
- 2. Agar 4 ghante baad bhi resolve nahi hua, to transaction ID aur bank statement ke saath hamare support ko mail karein.
- 3. Hum payment gateway (Razorpay / PhonePe / Cashfree) se verify karenge aur 5–7 working days mein update denge.
7. Contact Us
Is policy se related koi bhi query ho ya exceptional case report karna ho:
IAS Hindi Medium, Delhi — Mukherjee Nagar, India